Payment for Classes: Our classes are kept small in order to maximise your learning experience. This means you will receive individual attention during class, but it also means that places are limited.
In order to reserve a space in a class you must pay the full registration fee in advance. Payments and bookings are via We Teach Me (our preferred booking and payment system), in the store, or over the phone on (03) 9336 0687, using PayPal or a credit card.
Booking and Cancellations: We understand that things happen and sometimes you are unable to attend a class. However, in order to cover our teacher and class costs, please be aware of the following when booking your class.
Cancellations or changes of date made with 7 or more days notice will receive a full refund less $10 administration fee. This can be a refund or a credit to another class.
Cancellations or changes of date made with less than 7 days notice may forfeit 50% of the class fee*. This can be a refund or a credit toward another class.
Cancellations or changes of date made with less than 48 hours notice may forfeit full fee*. No refund or credit will be given.
Missing a second or subsequent session of a multi-session class there is no refund for missed session. Make up sessions are generally not available, however our teacher may be willing to arrange another date for session, or attend one of our social events (assistance may be offered if teacher is present or from fellow participants) or book a private class.
*All reimbursements are made at the discretion of the shop owner and are determined on a case by case basis.
Occasionally, Unwind may cancel a class* due to low booking numbers. We really don’t like doing this as we love to teach people to knit, crochet and scrumble, but if we don’t cover our costs we can’t run the class. If Unwind must cancel a class, enrolled participants will be notified 24 hours or more prior to the scheduled class and will receive a credit for the replacement class or a full refund as required.
Our lovely teachers realise this may be disappointing for some participants (it’s disappointing for them too!), and are willing to provide a Private or Small Group Lesson** if a cancellation due to low booking numbers occurs.
*Cancellations are at the discretion of the teacher and Unwind Craft Café.**Private (one participant) and Small Group (two participants) Lessons cost a little more, however you benefit from the individual attention from our teacher.
Supplies/Materials:To avoid the disappointment and frustration that occurs when using inferior tools, we ask that any specific materials be purchased from the shop and you do not substitute.
Students may be able to purchase supplies via We Teach Me when booking a class or from the store. Please arrive at least 15-30min early to purchase supplies if you have not already done so prior to class.
Please support your local yarn store and purchase your supplies at Unwind Craft Café.
Patterns: A link to Ravelry for any class patterns will be included on the class booking page on We Teach Me. For customers that are not familiar with Ravelry, patterns can be brought in store and sent to you (or someone you nominate) via email.